Hi Reader, I’ve been sitting with this quote from Steve Denning lately. It’s one I keep coming back to and one I find many of the teams we work with need to hear: “There are those who believe that creativity is about getting rid of structure, systems, and processes and letting a thousand flowers bloom. I believe structure is necessary because structure and creativity have the same parentage. It is structure that enables creativity... Without structure, there is nothing for creativity to get...
25 days ago • 1 min read
Hi Reader, Meet Didi, a leader who gives everything she has to her team until there’s nothing left to give. In Episode 6 of Netflix’s The Man on the Inside, we watch as Didi, the director of a retirement community in San Francisco, moves through a relentless day. One staff member after another comes to her with problems they’ve been conditioned to believe only she can solve: The restaurant is out of salt shakers. The Wi-Fi is down. The leader of the resident council is demanding her time. The...
about 1 month ago • 1 min read
Hi Reader, Clear organizational identity isn’t just a nice-to-have—it’s a strategic advantage. When leaders make their identity clear and actively integrate it into how they operate, it creates alignment, builds trust, and drives long-term success. Few companies demonstrate this better than Costco. At Costco, identity isn’t just words on a wall—it’s deeply embedded in how they operate. Two of their guiding principles, Take Care of Our Members and Take Care of Our Employees, shape every...
about 2 months ago • 1 min read
Hi Reader, How does your leadership team make decisions, set priorities, and adapt to change? If you don’t have a clear answer, you’re not alone. Many leadership teams operate without an intentional system, relying instead on intuition, urgency, or tradition. That might work—for a while. But as complexity increases, these gaps become major barriers to execution, alignment, and growth. Consider these critical questions: Do you have a way to set priorities and monitor and adjust them? Do you...
2 months ago • 1 min read